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Customer Service Rep I

Company Name:C&S Wholesale GrocersResponds to customer inquires via phone, email and web-based portal sites regarding orders, ETA''s, credits, mis-delivered product and addresses delivery discrepancies while addressing customer needs to ensure satisfaction with our products and service.Documents and responds to customer complaints and escalates according to established standard operating procedures. Reviews customer requests, ensures all necessary information is included and if unable to solve, will route requests to the appropriate department while providing necessary follow through to ensure the customer is satisfied with our services.Effective external communication skills with a strong customer orientation and attention to detail. Ability to multi-task in an active call center environment. Ability to be proficient in the use of multiple computer systems.The ability to work well with others in a fast paced, multi-tasking environment. Ability to work to become proficient in following, memorizing and understanding standard operating procedures and practices.Basic computer processing knowledge (excel, word) and 10 key punch. Date: 2014-05-06 Country: US State: VT City: Brattleboro Postal Code: 05301 Category: Customer Service/Support Job Type: Regular Full-Time

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